Privacy Policy

What data do we collect?

We respect your privacy and are committed to complying with applicable regulations and provisions.

In order for us to provide you with the best service, our Company collects personal data as follows:

• Personal information – when you use the Service, we will gather information that identifies or can be used to identify, contact, or locate the person or device associated with that information ("Personal Information"). The Personal Information we collect and/or process includes: your internet protocol (IP) address. This is used to enable you to use the Service.
• File information – when you use our Services, you will upload your documents to be processed in our Application according to your choice. We will collect information on the name, size, extension, and content of the document files you upload to be processed in our Application. This is for the purpose of processing/providing our Services to you, as well as for our analytics. Limitations and details regarding the collection or processing of Collected Data will be explained in more detail in the section below.
• Cookies and technical data – Every time you access or use Our Services, including Our website, We may collect a certain amount of technical data related to your activity, such as your internet protocol (IP) address, length of visit or session, internet device identity, as well as information regarding the brand, model, and operating system of the device you use to access Our website. Our cookie policy is explained in the section below.
• Statement of consent – during the use of our Service, you will be asked to indicate your consent to the Terms of Service and this Privacy Policy. We are required by law to store your statement of consent.
• Support requests – we will store the requests or questions you make to our support team, including your requests to exercise the rights included in this Privacy Policy and bug reports. Our third-party live chat customer support provider, if applicable, may request additional identifying information, but you may choose other channels to contact us (such as the feedback form in our application, email, or social media platforms) if you prefer to do so.

(hereinafter referred to as "Collected Data").

How do we collect your data?

You directly provide our Company with most of the data we collect. We collect data and process data when you:

• Have performed processing through our Services via our platform.
• Use the Services, by using any feature in the Application.
• Visit our platform, Application, website pages.

How will we use your data? (Purposes)

The Collected Data is necessary for us to provide you with convenience in processing your documents. Our company collects your data so that we can:

• Provide the Services to you.
• Comply with applicable regulations, including regarding personal data protection and responding to law enforcement requests.
• Detect activities that violate applicable regulations, including any crime or fraud.
• Monitor our Service infrastructure.
• Improve services and customer experience for analytical purposes.
• Send you communications with special offers for products and services that we think you might like.

We may share your data with third parties designated by us as partners, vendors, and/or other parties relevant to the Application's organization ("Third Parties") to process the Collected Data, for the purpose of successfully carrying out the Purposes, including in supervision, communication, regulatory compliance, and marketing to you. Furthermore, Third Parties may also share the Collected Data with their relevant partners to properly process your Collected Data and subsequently provide you with the intended Services. We ensure that the recipients of your data are bound by strict confidentiality agreements with us and other measures required by applicable law.

Notwithstanding the foregoing, we also reserve the right to disclose your Collected Data to relevant authorities (including, but not limited to, the police, legally mandated authorities, or as required by court order or government agency) or other relevant entities if we deem it necessary for any of the following purposes: i) to comply with applicable laws and regulations; ii) to investigate potential cases of fraud or illegal activities; or iii) to protect our brand, reputation, or assets.

How do we store your data, and for how long?

Our company stores your data securely on dedicated high-security servers and we secure your data to ensure its safety.

File information

To provide our Services, we store the "File information" for a maximum of 2 (two) hours after you provide the Collected Data to us in the use of the Service, or other related matters. We will delete this data automatically.

Other Collected Data

With regards to other Collected Data save for the above, We only keep your data for as long as we need it for the reason we collected it (as stated above). We might hold on to it for longer if the law requires us to or if you have given us permission. If we have a contract with you, we'll keep your data until the contract is finished. If we use your data for our business needs, we'll keep it as long as those needs continue. We will delete the data above when you stop using the Service, or upon your request as a data subject to delete your Collected Data.

Marketing

By registering for our Service, you agree to receive communications from us and/or our Third Parties, as stated in the "How will we use your data? (Purpose)" section above, including promotional and other communications. To stop receiving communications from us, you can contact us at the contact information we have listed in the section below.

Your Data Protection Rights

Our company wants to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. You also have the right to know who we are, the details of which you can see on our website.
• The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Our Company erase your personal data that is not relevant to its purpose, under certain conditions.
• The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent - You can withdraw your consent at any time by adjusting your account settings or contacting our support team. Please note that exercising this right may result in you being unable to access the Service.
• The right to object to automated processing - You have the right to request that we do not make decisions based solely on automated processing about you.
• The right to information on processing - You have the right to obtain clear and transparent information about how we collect and use your personal information.

About Cookies

Cookies are small text files that are stored on your computer or device when you visit a website. Cookies contain information about your interactions with the website and enable various functions.

How do we use cookies and how to manage them?

To improve your Browse experience on our website, we use cookies that allow us to recognize you and remember your previously selected preferences. This may include your preferred language and keeping you logged in. You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. However, in some cases, some of our website features may not function as a result.

Security measures and personal data incident notification

Your data will be stored on a secure server in the Indonesian region. We implement preventive measures such as security testing to ensure the security of your data. We apply strict physical and logical security at data processing facilities, including binding involved personnel with strict confidentiality agreements. In the event of an unwanted data incident, we are required to notify you within 3x24 hours of the incident, the time of the incident, and the steps taken to remedy the incident.

Privacy policies of other websites

Our Company's Service contains links to other websites and uses Third-Party services, including but not limited to payment processing. Our privacy policy applies only to our Services, so if you click on a link to another website or use features provided by Third Parties, you should read their privacy policy.

Changes to our privacy policy

Our company regularly reviews its privacy policy and places any updates on this page. This Privacy Policy was last updated on August 13, 2025.

How to contact us

If you have any questions about our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, you can contact us at the email address [email protected]. We have 3 x 24 hours to respond to your request to exercise one of your data protection rights.

Where to File a Complaint

In the event of a violation of your rights in data processing activities, you have the right to file a complaint with the personal data protection supervisory agency.